Return & Exchange Policy

A. Notification Period (Very Important)

Any return or exchange request must be reported within 2 days (48 hours) after delivery.

Requests made after this period may not be accepted.

B. Processing Time

Once the issue is reported and approved, return or exchange requests will be processed within 4 working days, subject to courier availability and inspection.

C. Conditions for Return or Exchange

To be eligible for a return or exchange:

• The original sealed cashew package must be completely intact.
• “Sealed package” refers to the cashew pack itself, not the courier delivery bag.
• The product must not be opened, used, damaged, or tampered with.
• Original labels and packaging must be retained.

D. Return Method

Once approved, returns may be collected through our courier service or handed back to the delivery person, as instructed by our team.

Returns must only be made after confirmation from Kajja Foods.

E. Exchange Policy

Approved exchanges will be re-delivered to the customer.

No additional courier charge will be applied for the second delivery in approved exchange cases.

F. Refunds

Refunds (if applicable) will be processed after product inspection.

Refunds will be issued to the original payment method used via PayHere. Bank or card processing times may vary.

G. Non-Returnable / Non-Exchangeable Cases

Returns or exchanges will not be accepted if:

• The request is made after 2 days of delivery
• The seal is broken or packaging is opened
• The product has been consumed or partially used
• Incorrect delivery details were provided by the customer
• Delivery delays occurred due to customer unavailability

H. Information Required for Return / Exchange

Please provide the following when contacting us:

• Order ID
• Contact number
• Delivery date
• Description of the issue
• Clear photos showing the sealed package